Privacy Policy
How Above & Beyond Specialized Cleaning handles the personal information you share when you request a quote, book a cleaning, or browse our website.
1. Introduction
Above & Beyond Specialized Cleaning LLC (“we,” “our,” or “us”) is a family-owned cleaning company based in Auburndale, Florida. This policy describes what personal information we gather through our website and in the course of providing cleaning services, what we do with it, and the choices you have.
Using this website or booking a service means you accept the practices described here. If any part of this policy does not sit right with you, the simplest remedy is to stop using the site and reach out to us with your concerns.
2. Information We Collect
Information You Provide Directly
- Who you are and how to reach you: the name, phone number, and email you type into our quote form or share when you call or text.
- What your job needs: the property address, which cleaning service you want, and notes like gate codes, pet details, or product preferences.
- Your messages to us, whether they arrive by phone, text, email, or the website form.
Information Collected Automatically
- Visit data: things like your IP address, browser, operating system, which pages you viewed, and when.
- Device data: the kind of device you browsed from and identifiers associated with it.
- Cookies and similar technologies, covered in Section 5 below.
3. How We Use Your Information
We put that information to work in a few specific ways:
- Answering your questions and delivering the cleaning you booked.
- Sending quotes, confirming appointments, and reminding you before we arrive.
- Making the website faster, clearer, and more useful for visitors.
- Occasionally letting you know about an offer or a new service. Every marketing message includes a way to opt out.
- Understanding which pages help people and which do not, so we can improve them.
- Meeting our legal obligations and defending our rights when necessary.
6. Data Security
We take sensible, industry-standard steps to keep your information out of the wrong hands, including:
- Encrypted HTTPS across the entire website.
- Access to customer records restricted to the people who genuinely need it.
- Periodic reviews of what we store, where, and why.
That said, no website or storage system anywhere can promise perfect security, and we will not pretend otherwise. What we promise is reasonable care.
7. Your Rights
Depending on where you live, the law may give you some or all of the following rights over your data:
- See it: ask for a copy of the information we hold about you.
- Fix it: have us correct anything inaccurate or out of date.
- Erase it: ask us to delete your information, with limited legal exceptions.
- Stop the emails: use the unsubscribe link in any message, or just tell us, and marketing stops.
- Take it with you: receive your data in a portable, machine-readable file.
To use any of these rights, email cflcleaning863@gmail.com or call (727) 307-0507. Expect a response within 30 days.
8. Third-Party Links
Some links on our site lead to services we do not control, like Google review pages or booking tools. Once you leave our site, their privacy practices apply, not ours, so it is worth glancing at their policies. Everything written here covers only information collected through our own website.
9. Children's Privacy
This website is built for adults booking cleaning services, not for children, and we never knowingly gather personal information from anyone under 13. If you think a child has submitted information to us, tell us and we will remove it right away.
10. Changes to This Policy
As our tools and legal requirements evolve, this policy will too. Whenever we revise it, the “Last updated” date at the top of the page changes with it.
If you keep using the site after a revision, we take that as acceptance of the new version.
11. Contact Us
Questions about this policy or about your data? We are easy to reach: